Terms of Service

Last updated: February 16, 2026

1. Acceptance of Terms

By accessing, browsing, or using the Sentfy platform, website, mobile application, or any related services (collectively, "the Service"), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service ("Terms") and our Privacy Policy, which is incorporated herein by reference.

If you do not agree to all of these Terms, you must not access or use the Service. If you are using the Service on behalf of a business or entity, you represent and warrant that you have the authority to bind that entity to these Terms.

2. Description of Service

Sentfy provides real-time sentiment analysis and market insights derived from publicly available social media posts, news sources, and other public data. The Service includes a web dashboard and mobile application for tracking market sentiment from public figures and influential accounts.

We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.

3. Eligibility

You must be at least 18 years of age (or the age of majority in your jurisdiction, whichever is greater) to use the Service. By using the Service, you represent and warrant that you meet this age requirement. The Service is not intended for users under 13 years of age, and we do not knowingly collect information from children under 13.

4. Account Registration

To access certain features of the Service, you must create an account. By creating an account, you agree to:

  • Provide accurate, current, and complete information during registration
  • Maintain and promptly update your account information to keep it accurate and complete
  • Maintain the confidentiality and security of your account credentials
  • Notify us immediately of any unauthorized access to or use of your account
  • Accept full responsibility for all activities that occur under your account

We reserve the right to suspend or terminate any account that we reasonably believe contains inaccurate or incomplete information, or that has been accessed in an unauthorized manner.

5. Subscription Plans and Payments

5.1 Free Tier

Certain basic features of the Service are available at no charge with limited functionality. We reserve the right to change the features available in the free tier at any time.

5.2 Pro Subscription

Pro features require a paid subscription. Subscriptions are billed on a recurring basis (monthly or annually, depending on the plan you select) and automatically renew at the end of each billing period unless cancelled. By subscribing, you authorize us (through our payment processor, Stripe) to charge your designated payment method for the applicable subscription fees.

5.3 Live Credits

Certain features (such as live sentiment analysis sessions) may require credits. Pro subscribers receive an allocation of live credits as part of their subscription. Additional credit packs may be purchased separately. Credits are non-transferable, have no cash value, and are non-refundable once purchased. Unused purchased credits do not expire. We reserve the right to modify credit allocations, pricing, and usage terms at any time.

5.4 Price Changes

We may change subscription prices at any time. Price changes for existing subscribers will take effect at the start of the next billing cycle following notice of the change. Your continued use of the Service after the price change constitutes your agreement to the new price.

5.5 Cancellation and Refunds

You may cancel your subscription at any time through your account settings. Upon cancellation, you will retain access to Pro features until the end of your current billing period. No partial refunds are provided for unused portions of a billing period. All purchases of credit packs are final and non-refundable. Refunds for subscriptions are provided at our sole discretion and only in exceptional circumstances.

6. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose or in violation of any applicable laws or regulations
  • Attempt to gain unauthorized access to any part of the Service, its servers, or any connected systems
  • Interfere with, disrupt, or impose an unreasonable burden on the Service or its infrastructure
  • Use bots, scrapers, crawlers, or any other automated means to access or extract data from the Service
  • Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service
  • Resell, redistribute, sublicense, or commercially exploit the Service or its data without our prior written permission
  • Use the Service to make financial, investment, or trading decisions without independent professional verification
  • Circumvent or attempt to circumvent any access restrictions, rate limits, or security measures
  • Impersonate any person or entity, or misrepresent your affiliation with any person or entity
  • Use the Service to transmit any viruses, malware, or other harmful code
  • Share your account credentials or allow others to access your account

7. Financial and Investment Disclaimer

IMPORTANT — PLEASE READ CAREFULLY: Sentfy provides sentiment analysis and market data for informational and educational purposes only. The Service does not provide financial advice, investment advice, trading advice, tax advice, legal advice, or any other form of professional advice.

You expressly acknowledge and agree that:

  • Sentiment data is derived from publicly available sources, may be incomplete, and may not be accurate or reliable
  • Sentiment analysis involves automated processing that may misinterpret context, sarcasm, or nuance
  • Past sentiment patterns do not predict or guarantee future market performance
  • No content on the Service constitutes a recommendation to buy, sell, or hold any security, cryptocurrency, or financial instrument
  • You should always consult with a qualified and licensed financial professional before making any investment decisions
  • Sentfy, its officers, directors, employees, and affiliates are not registered as securities brokers, dealers, investment advisors, or in any similar capacity with any regulatory authority
  • You bear sole responsibility for your own investment research and decisions

SENTFY SHALL NOT BE HELD LIABLE FOR ANY FINANCIAL LOSSES, DAMAGES, OR ADVERSE CONSEQUENCES ARISING FROM YOUR USE OF OR RELIANCE ON ANY INFORMATION PROVIDED THROUGH THE SERVICE.

8. Intellectual Property

The Service, including but not limited to its software, design, graphics, user interface, text, data compilations, algorithms, features, and all related intellectual property, is owned by or licensed to Sentfy and is protected by copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your personal, non-commercial purposes in accordance with these Terms. You may not copy, modify, distribute, sell, lease, or create derivative works based on any part of the Service without our prior written consent.

9. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, SENTFY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

  • IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT
  • WARRANTIES THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE
  • WARRANTIES REGARDING THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY DATA, CONTENT, OR INFORMATION PROVIDED THROUGH THE SERVICE
  • WARRANTIES THAT DEFECTS WILL BE CORRECTED OR THAT THE SERVICE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS

YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM SENTFY OR THROUGH THE SERVICE, SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SENTFY, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, SUCCESSORS, OR ASSIGNS BE LIABLE FOR ANY:

  • INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
  • LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES
  • DAMAGES RESULTING FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR DATA
  • DAMAGES RESULTING FROM ANY THIRD-PARTY CONDUCT OR CONTENT ON THE SERVICE
  • DAMAGES RESULTING FROM YOUR RELIANCE ON ANY INFORMATION OBTAINED THROUGH THE SERVICE

IN NO EVENT SHALL OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO SENTFY IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100). THIS LIMITATION APPLIES REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF SENTFY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

11. Indemnification

You agree to indemnify, defend, and hold harmless Sentfy, its officers, directors, employees, agents, affiliates, successors, and assigns from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from: (a) your use of or access to the Service; (b) your violation of these Terms; (c) your violation of any third-party rights, including intellectual property or privacy rights; (d) any financial losses or investment decisions you make based on information obtained through the Service; or (e) any claim that your use of the Service caused damage to a third party.

12. Dispute Resolution and Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

You and Sentfy agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved through binding individual arbitration, rather than in court, except that either party may seek equitable relief in court for intellectual property infringement or other violations.

Class Action Waiver: YOU AND SENTFY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. If this specific provision is found to be unenforceable, then the entirety of this arbitration section shall be null and void.

Before initiating arbitration, you agree to first contact us at legal@sentfy.ai and attempt to resolve the dispute informally for at least thirty (30) days.

13. Termination

We reserve the right to suspend or terminate your account and access to the Service at any time, with or without cause, and with or without notice, including but not limited to cases where we reasonably believe you have violated these Terms.

Upon termination: (a) your right to use the Service will immediately cease; (b) any unused credits will be forfeited and are non-refundable; (c) we may delete your account data in accordance with our Privacy Policy. Sections 7 (Disclaimer), 9 (Disclaimer of Warranties), 10 (Limitation of Liability), 11 (Indemnification), 12 (Dispute Resolution), and 14 (Governing Law) shall survive termination.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, United States of America, without regard to its conflict of law provisions. To the extent that litigation is permitted under these Terms, you and Sentfy consent to the exclusive jurisdiction and venue of the state and federal courts located in the State of Texas.

15. Force Majeure

Sentfy shall not be liable for any failure or delay in performing its obligations under these Terms due to causes beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, war, terrorism, riots, government actions, power failures, internet or telecommunications failures, cyberattacks, or failures of third-party service providers.

16. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting an updated version on the Service, updating the "Last updated" date, and/or sending you an email notification. Your continued use of the Service following the posting of revised Terms constitutes your acceptance of the changes. If you do not agree to the modified Terms, you must discontinue use of the Service.

17. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions, which shall continue in full force and effect.

18. Entire Agreement

These Terms, together with the Privacy Policy and any other legal notices published on the Service, constitute the entire agreement between you and Sentfy regarding your use of the Service and supersede all prior agreements, representations, and understandings.

19. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. Sentfy may assign its rights and obligations under these Terms without restriction, including in connection with a merger, acquisition, sale of assets, or by operation of law.

20. Contact Us

If you have any questions or concerns about these Terms, please contact us at: legal@sentfy.ai

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